Developing management skills in your staff and reducing restaurant employee turnover

Plenty of Indians but “where are all the chiefs?”
It is a breath of fresh air when you gain a new employee who is happy to take responsibility; better still if they do it well. If you are an employer you know all [...]

Design Specials For Your Menus And Make More Money

What’s so special about “Specials”?
All restaurants and cafes have a great opportunity to use specials as a marketing tool to sell more of a certain product in their business.
Some do it well and some not so well. Let us look at a few examples.
First of all [...]

It may sound like a cliche but customer service in restaurants and cafes is where the buck stops. And it’s a mistake to think that it’s only waiting staff that have to worry about it. If the kitchen isn’t up to speed there’s only so much that can be done front of house to placate [...]

Selling your café or restaurant can be a very painful experience if you do not have a plan.
What plan? You may ask. The answer to that is, every part of your business needs a plan from the start to the middle right to the end. The end plan is your exit strategy and you need [...]